AWT Trim Centre Terms & Conditions

Please read all these terms and conditions.

As we can accept your order and make a legally enforceable agreement without further reference to you, you must read these terms and conditions to make sure that they contain all that you want and nothing that you are not happy with. If you are not sure about anything, just phone us on 01993 776800.


  1. These Terms and Conditions will apply to the purchase of the goods by you (Customer or Company). We are AWT Trim Centre Ltd a company registered in England and Wales under number 07164376 whose registered office Angel House, Hardwick, Witney, OX29 7QE with email address [email protected] ; telephone number 01993 776800 (the Supplier)
  2. These are the terms on which we sell all goods to you. By ordering any of the goods, you agree to be bound by these Terms and Conditions. 



  1. Consumer means an individual acting for purposes which are wholly or mainly outside their trade, business, craft or profession;
  2. Company or Business means a group or sole individual selling and buying goods not for sole use; 
  3. Delivery Location means the suppliers premises or other location where the goods are to be supplied as set out in the order;
  4. Goods means any goods that we supply to you, of the number and description as set out in the order; 
  5. Order means the customer’s order for the goods from the supplier as set out in the customer’s order or in the customers written acceptance of the supplier’s quotation.



  1. The description of the goods is as set out on our website. Any description or photograph is for illustrative purposes only and there may be small discrepancies in colour or size.
  2. In the case of goods made to your special requirements, it is your responsibility to ensure that any information you provide is accurate.


Basis of sale

  1. When an order has been made, we can reject it for any reason, although we will try to tell you the reason without delay. 
  2. Any quotation is valid for a maximum period of 30 days from its date, unless we expressly withdraw it at an earlier time.


Price and Payment

  1. The price of the goods and any additional delivery or other charges for the goods, is that set out in our price list current at the date we accepted the order or such other price as we may agree in writing. 
  2. Prices and charges include VAT (Consumer) at the rate applicable at the time of the order. Prices and charges are plus VAT (Trade Account Holders) at the rate applicable at the time of the order.
  3. Payment for goods (Consumers Only) must be made on the day of despatch. You must pay in cash upon collection or by submitting your credit or debit card details with your order and we can take payment immediately or otherwise before delivery of the goods. Alternatively, you can bay by BACS on place of order.
  4. Payment for goods (Trade Account Holders) must be made either within or on 30 days from date stated on the invoice unless otherwise agreed with us via written consent.
  5. Deposit for special requirement orders will require a deposit which will be either half of the order amount placed or £500. This is for us, a secure payment which is not refunded unless agreed otherwise.



  1. We will deliver the goods to the delivery location by the time or with the period agreed, unless otherwise stated, without any holdups which include shortages of either materials or staff which will be explained at any time of contacting us about your goods.
  2. In any case, regardless of events beyond our control if we do not deliver the goods on time, you can (in addition to any other remedies) cancel your order if:
  • We have refused to deliver the goods, or if delivery on time is essential taking into account all the relevant circumstances at the time the order was made, or if you told us before the order was made that delivery on time was essential; or
  • After we have failed to deliver on time, you have specified a later period which is appropriate to the circumstances and we have not delivered within that period.
  1. If you cancel your order, we will (in addition to other remedies) promptly return all payments made under the terms. This does not include deposits made for special requirement orders.
  2. If you were to cancel an order after receiving all goods you are required to return them and will only be refunded for the cost of the goods. We will not be liable to pay for the shipping to and from your delivery address. 
  3. We do deliver to addresses outside of England, Wales and Scotland. However, if we accept an order for delivery outside of those areas, you may need to pay import duties or other taxes, as we will not pay them. 
  4. You agree we may deliver the goods in instalments if agreed and you will be liable to pay extra charges for more than one delivery unless otherwise agreed.
  5. If you/your nominal or your company fail, through no fault of ours, to take delivery of the goods at the delivery location, we may charge reasonable costs of storing and redelivering them. 
  6. The goods will become your responsibly from the completion of delivery or customer collection. You must, if reasonably practicable, examine the goods before accepting them.
  7. If we are not notified within 7 days of damaged goods received it will be down to you/your company to either pay for damage repairs or new goods.


Risk and Title

  1. Risk of damage to, or loss of, the goods will pass to you when the goods are delivered to you.
  2. You do not own the goods until we have received payment in full. If full payment is overdue or a step occurs towards your bankruptcy, we can choose, by notice to cancel any delivery or current outstanding orders and end any right to use the goods still owned by you, in which case you must return them or allow us to collect them.


Withdrawal and cancellation

  1. You can withdraw the order by telling us before the goods are being prepared, if you simply wish to change your mind and without giving us a reason, and without incurring any liability.
  2. You can cancel the order except for goods which are made to your special requirements by telling us no later than 14 days after the order was made, if you simply wish to change your mind and without giving us a reason, and without liability, except in that case, you must return to any of our business premises the goods in undamaged condition at your expense. Then we will without delay refund to you the price for those goods but we can retain separate delivery charges and a £30 stocking and administration fee. This does not affect your rights when the reason for the cancellations is any defective goods.


Conformity and Guarantee

  1. We have a legal duty to supply the goods in conformity with the order, and will not have conformed if it does not meet the following obligation.
  2. Upon delivery, the goods will:
  • Be of satisfactory quality
  • Be reasonably fit for any particular purpose for which you buy the goods which, before the order is made, you made known to us (unless you do not actually rely; or it is unreasonable for you to rely; on our skill and judgement) and be fit for any purpose held out by us or set out on place of order; and 
  • Conform to their description.
  1. It is not a failure to conform if the failure has its origin in your materials.
  2. We will immediately, or within reasonable time, give you the benefit of the free guarantee given by us the manufacturer of the goods. This guarantee will take effect at the time the goods are delivered, and will not reduce your legal rights. 
  3. We will provide the following after-sales service: Advice on aftercare and fitting will always be available by giving us a call or an email.


Circumstances beyond the control of either party

  1. In the event of any failure by a party because of something beyond its reasonable control
  • The party will advise the other party as soon as reasonably practicable; and 
  • The party’s obligations will be suspended so far as is reasonable, provided that the party will act reasonably, and the party will not be liable for any failure which it could not reasonably avoid, but this will not affect the customers above rights relating to deliver and the right to cancel below. 



  1. Your privacy is critical to us. We respect your privacy and comply with the General Data Protection Regulation with regard to your personal information.
  2. For the purposes of these Terms and Conditions:
  • ‘Data Protection Laws’ means any applicable law relating to the processing of Personal Data, including, but not limited to the GDPR.
  • ‘GDPR’ means the UK General Data Protection Regulation.
  • ‘Data Controller’, ‘Personal Data’ and ‘Processing’ shall have the same meaning as in the GDPR.
  1. We are a Data Controller of the Personal Data we process in pricing the goods to you.
  2. Where you supply Personal Data to us so we can provide goods to you, and we process that Personal Data in the course of providing the goods to you, we will comply with our obligations imposed by the Data Protection Laws:
  • Before or at time of collecting personal data, we will identify the purposes for which the information is being collected; 
  • We will only process personal data for the purposes identified; 
  • We will respect your rights in relation to your personal data; and 
  • We will implement technical and organisational measures to ensure your personal data is secure
  1. For any queries or complaints regarding data privacy, you can email: [email protected]


Excluding Liability

  1. The supplier does not exclude liability for: (I) any fraudulent act or omission; or (ii) for death or personal injury caused by negligence or breach of the suppliers’ other legal obligations. Subject to this, the supplier is not liable for (I) loss which was not reasonably foreseeable to both parties at the time when the order was made, or (ii) loss (e.g., loss of profit) to the customers business, trade craft or profession which would not be suffered by a consumer because the supplier believes the customer is not buying the goods wholly or mainly for its business, trade, craft or profession).


Governing law, jurisdiction and complaints

  1. Disputes can be submitted to the jurisdiction of the courts of England and Wales or, where the customer lives in Scotland or Northern Ireland, in the courts of respectively Scotland or Northern Ireland. 
  2. We try to avoid any dispute, so we deal with complaints as follows:
  • If a dispute occurs customers should contact us directly via email. We will aim to respond with an appropriate solution within 5 working days.